This Refund Policy explains when and how you can get your money back for purchases of Archivez, operated by Open Kinetix doo Kragujevac ("Open Kinetix", "we", "us"), a company registered in the Republic of Serbia. It supplements the Terms of Service; where an agreement between Open Kinetix and your organisation says otherwise, that agreement prevails.
1. What this policy covers
This policy covers purchases made through archivez.io: monthly subscriptions (Starter and Business) and metered AI-usage overage. Payments are processed by our merchant of record, Paddle, which acts as the seller for these transactions and issues the corresponding invoice. Refunds under this policy are issued through Paddle, back to your original payment method.
2. Try before you buy
Every new workspace starts with a free trial that includes an AI-usage budget, with no card required to begin. We encourage you to use the trial to confirm that Archivez fits your needs before purchasing.
3. First purchase — 14-day money-back
If Archivez is not what you expected, we will refund your first subscription payment in full if you request it within 14 days of the charge. This applies to your first paid subscription on a workspace, regardless of plan.
If you are a consumer in the EU/EEA, you may also have a statutory 14-day right of withdrawal. By activating a paid subscription you agree that the service begins immediately; our 14-day money-back commitment above honours the substance of that right in all cases.
4. Renewals and cancellation
- You can cancel your subscription at any time. Cancellation takes effect at the end of the paid billing cycle: you keep access, and any remaining included budget, until the cycle ends. We do not offer pro-rata refunds for the unused remainder of a cycle.
- If a renewal was charged and you did not intend to continue, contact us within 14 days of the renewal charge. If the workspace has not materially used the service in the new cycle, we will refund the renewal in full. Other renewal refund requests are reviewed case by case, in good faith.
5. Metered usage
AI usage that has already been consumed — including metered overage charged within the cap set by your tenant administrator — is not refundable, because the underlying inference costs are incurred when you use the service.
6. How to request a refund
Email support@archivez.io from the email address associated with your account, and include the approximate date of the charge and the receipt or invoice if you have it. We reply to refund requests within 3 business days. Approved refunds are returned to the original payment method; depending on your bank or card issuer, the money typically arrives within 5–10 business days.
7. Chargebacks
If you believe a charge is wrong, please contact us before disputing it with your bank — most issues are resolved faster with a direct refund than through a chargeback.
8. Your statutory rights
Nothing in this policy limits any non-waivable rights you have under applicable consumer-protection law, including the law of the Republic of Serbia and, where it applies, the law of your EU/EEA country of residence.
9. Changes to this policy
We may update this Refund Policy from time to time. The version published at archivez.io/refund at the time of your purchase applies to that purchase.
10. Contact
- Refunds and billing: support@archivez.io
- Legal entity: Open Kinetix doo Kragujevac (Open Kinetix d.o.o.), Kazimira Veljkovića 45, 34000 Kragujevac, Republic of Serbia — company no. (matični broj) 21614602, tax ID (PIB) 112140379